Benchmarking Best Practices
Innovara uses its copyrighted and proven “Innovara Benchmarking Diamond” protocol and methodology. Innovara designs an appropriate protocol using in-depth interviews of key customer groups and competitors to provide detailed insightful information that can be immediately put to use. The results, if positive to the company, are then strategized for public relations purposes, including publication of the results of the study if feasible.
By conducting these in-depth interviews we will be able to:
- Find out any aspects of service and related metrics that are perceived by your customers as important
- Which companies/services your customers consider best and are most likely to value in the future
- Concerns that they have and trends that they anticipate in their business and industry, related to services they would value most from their vendors
- What else they would consider doing or wish that companies working for them would do (but are not doing currently)
- Which companies handle problems that may arise on the best way (or prevent problems from occurring)
- Which companies they consider “best” in service management, and why, and how your company compares or rates to the best
- What your company can do to improve which customer service practices it can and should “own” that will be levers to dynamic business development
Contact Innovara to learn more about our Benchmarking Best Practices services.